RETURNS AND CHANGES
If your shoes reach their destination and do not have the right number or you find a defect, you have 15 days to change them as long as the leather sole does not show any marks of use. Please, get in touch with us to take note of the change or return, and indicate the steps to follow.
Due to problems with the fees and customs taxes of shoes returned from U.S.A., Australia and Canada. NO type of change or refund is accepted in the orders coming from these countries. Therefore, if you need help with sizes or other issues, do not hesitate to contact us.
We apologize for any inconvenience..
The shipping costs depend on the destination of the order. If you live in Spain (Peninsula) or Portugal are included in the price of the product, while for the shipments to the Balearic Islands and other countries of the European Union or international character the following rate is added:
Spain (peninsula) and Portugal: € 0.
Balearic Islands: € 15.
European Union (except Portugal): € 20.
International shipping: € 50.
An additional cost of € 10 will be added for each extra pair that is added to shipments within the European Union and international shipments, and € 5 for shipments to the Balearic Islands.
The delivery time is 48 from the reception of the payment in our offices for shipments in Peninsula, Portugal. In 5 days we deliver in Europe. And in about 15 international days.
Attention, for deliveries outside the EU, the recipient is responsible for any customs duty or tax that may occur. Please understand that we can not control or prevent any delay in customs. If the fees are not paid and the package is sent back to Madame dynamite, any cost charged to our account to recover the package will be deducted from the refund.
If you are interested in receiving your shoes before, get in touch with us and we will inform you of the options available for urgent shipments.