* No returns will be accepted after 30 days from the date of purchase.
• Returns will be accepted provided the items are in perfect condition.
• Items must be returned in the same packaging in which they were received.
• The return will be processed within 15 days, from the date the return is received.
If you are not completely happy satisfied with your purchase, you can return it within 30 days of your purchase, as long as the items are in perfect condition: unused, undamaged and in the original box. In the case of shoes, the leather sole must not have any marks, so it is very important that you try them on a carpet.
If you want to change an item, you must first return your original purchase and then make a new order of the desired product.
Refunds will be made within 15 days from the day we receive the return. The refund will be made via the same method that was used for the initial purchase, after verifying the good condition of the item.
Please follow these steps to make a return:
Send us an email to firstname.lastname@example.org with the following information:
o Order number
o The item(s) you wish to return
- Mainland Spain: Madame Dynamite through its courier service collects the package for free at your address.
- Spain Balearic and Canary Islands: You must organise the shipment directly with the courier service of your choice and send us the returned items to the address indicated below. We regret to inform you that we do not have free returns for the Balearic and Canary Islands and that, therefore, you will have to bear the return costs.
- European Union: You must organise the shipment directly with the courier service of your choice and send us the returned items to the address indicated below. We regret to inform you that we do not have free returns abroad and that, therefore, you will have to bear the return costs.
- International: Due to problems with customs fees and taxes on shoes returned from countries outside the European Union, no returns are accepted on orders from these countries. Therefore, if you need help with sizes or other issues, do not hesitate to contact us. We apologize for any inconvenience it may cause.
- Items must be returned in the same packaging in which they were received. To avoid damage and loss, the package must be properly wrapped with transport resistant materials. Any return not packaged in optimal conditions for shipment will be subject to rejection by Madame Dynamite.
Casas de Barcena, 40 Bajo
46131 València - SPAIN